Global payments platform Adyen announced the launch of its integration with Shiji Payments, providing hospitality businesses the ability to utilise the Adyen platform together with Shiji, which is known for its technological solutions for the hospitality, food service, retail, and entertainment industries.
This new integration simplifies the payment process for hospitality businesses by removing the need for a list of platforms and suppliers which usually includes separate processes for property management systems, food and beverage point of sale, and guest experience platforms…not to mention the different payments service providers for each.
“Our partnership with Adyen allows us to further improve the operational efficiency of our customers by providing a platform that guarantees a truly seamless and personalised experience for their hotel guests,” said Michael Balzer, VP Shiji Payments.
With only two companies involved – Adyen and Shiji – hotels can consolidate all of these front-end business systems and payment needs, including having the same point of sale setups across regions and easier reconciliation across all channels. This provides the best possible customer service as the integrated features power the seamless journey that they expect nowadays.
Commenting on the partnership, Sander Maertens, Head of Middle East at Adyen, said: “Adyen is excited to partner with Shiji Payments. This is a long-term strategic collaboration for us in the region. With Shiji’s leadership in hospitality sector, covering over 91,000 hotels and 200,000 restaurants, and a strong footprint in the Middle East, we aim to leverage this partnership to implement new digital innovations in the payment space.
“The hospitality sector will benefit from our combined, seamless payment integrations with specialist functionalities and encryption security.”
Munich-based hospitality brand Ruby Hotels is an early adopter of the combined proposition, and Tobias Koehler, Group Director, Systems & Commerce, commented: “As we looked to expand, we realised we needed a partner to not only facilitate, but accelerate our growth.
“Given our ‘Lean luxury’ philosophy, we are always on the lookout for tech that will help us concentrate on the essentials and improve the efficiency of our operations in order to provide exceptional guest experiences. By partnering with Shiji Group and Adyen, we can integrate their modernised payment systems into our centralised tech stack to optimise our tech automation.”
Roelant Prins, Chief Commercial Officer of Adyen, added: “Removing complexity is what we do at Adyen and this partnership allows us to further do so for the hospitality sector.
“Combining Adyen with Shiji’s range of solutions turns a traditionally complex business into a single-customer experience. Working together means we can facilitate more advanced customer journeys for our joint hospitality customers and their guests.”
