As the COVID-19 pandemic fades and vaccination rates improve, employers are working on plans for re-entry with an opportunity to reset previous environments.
The benefits of working from home have given many people options for a more convenient, controllable, and customisable workspace. Employers who want to attract and retain top talent will have to ensure that any work environment provides similar comforts.
For some people, working from home has been a tough challenge. Noisiness, lack of space and family responsibilities are among the factors that could make some pine for their own cubicles. Many others, though, have been enjoying the ability to move freely about their homes, shifting from desk chair to couch or kitchen stool at will, savouring the view from a favourite window, or taking their laptops out to the terrace.
Ideally, the post-COVID office would replicate these benefits of working from home, while also providing the social interactions and collaborative opportunities that factor into creativity, innovation and productivity.
The challenge for designers is how to choose the best solutions that make a real impact on people’s daily lives at work. Partly thanks to the green building movement, modern office design can be highly flexible, humanistic and appealing, and the options are many.
Employee surveys can offer some guidance. The ceiling and walls manufacturer Armstrong World Industries, for example, released an employee survey earlier this year which indicates employees expect their workspaces to support personal wellbeing, as well as assure health and safety, when they return in person.
Armstrong is also observing the modern post-COVID office in action through the day-to-day experiences of employees working in its new Living Lab at the company corporate campus in Lancaster, Pennsylvania.
The Living Lab is the precursor to a renovation of the Armstrong headquarters building in partnership with global design and architecture firm Gensler. The experience from the Living Lab will inform this renovation.
The Living Lab will have an initial focus on leveraging Armstrong’s sustainable products and other building elements to create indoor and outdoor workspaces that foster collaboration. That includes a working lounge, a working cafe, and rooms set aside for large and small groups, in addition to 24 individual work stations. Amid the COVID-19 pandemic, the program grew to include a focus on Armstrong’s Healthy Spaces air quality products. Sound, light and climate control are also key features.
Employees began to occupy the Living Lab in May, and they are encouraged to provide detailed feedback on their experiences. Two key themes are already beginning to emerge.
One is information: During the COVID-19 pandemic, large swaths of the working public immersed themselves in the news. Armstrong employee feedback indicates people still expect a high level of information about the quality of their indoor environments, and the Living Lab is designed to deliver it.
Displayed at the entrance of the Living Lab is a WELL Health-Safety Rating Certification seal from the International WELL Building Institute, which Armstrong received in 2021. This certification provides a framework for organisations and communities to prepare for a safer and healthier future. When you see the WELL Health-Safety seal, you can feel confident knowing the space you’re entering is putting your health first.
Once inside the Living Lab, the first thing employees see is a dashboard displaying detailed information about the Lab’s indoor air quality, developed in partnership with HVAC services firm Trane.
Another key design elements help to create a sense of well-being: Ample light beams in from the windows, work stations are spaced out for safety and privacy, and Armstrong products like AirAssure ceilings and VidaShield UV24 air purification systems are put to work maintaining air quality. The Living Lab also includes an outdoor working space fitted with furniture, power and Wi-Fi.
Employees took notice from the start. “The biggest elements that caught my attention were how fresh the space felt and smelled, the flexibility of the workspaces, and the natural light,” said Alexandra Waltemyer, Armstrong’s senior manager for Healthy Spaces strategic initiatives.
“As soon as I walked in, the space was bright, and it felt clean and fresh. It even has a visible dashboard showing all of the measures for the indoor air quality, so I not only sensed the fresh air, I could visibly see things like temperature, humidity and particle count.” All in all, the Living Lab experience suggests that companies can leverage their products and skills to become a trusted partner for employees who seek reliable, accurate, and useful information about their indoor environment.
