ManageEngine, the enterprise IT management division of Zoho Corporation, has been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
The Gartner Magic Quadrant profiles vendors in the enterprise ITSM tool market to help infrastructure and operations leaders align them with their current and future IT roadmaps.
ManageEngine, which has been positioned in the Magic Quadrant for the second consecutive year and was included alongside 10 other vendors. The company was evaluated based on its completeness of vision and its ability to execute.
Rajesh Ganesan, VP of product management at ManageEngine, said: “As a result of the pandemic, organisations are walking on a tightrope between balancing operational resilience and delivering a better employee experience.
“The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”
Janice Bowen, IT professional at the Colorado Department of Transportation, commented: “ServiceDesk Plus has made our processes flow more smoothly. The ability to integrate into our processes has helped create workflows in ServiceDesk Plus that make sense and make our staff more productive.”
Commenting on ServiceDesk Plus’ integration capabilities, Dominic Fairfax, IT infrastructure manager at Micheldever Tyre and Auto Services, said: “We have been using ServiceDesk Plus for over five years and have integrated it into other Zoho products. It is a full department-wide solution and boasts a great deal of functionality and expandability as a one-stop shop.”
ServiceDesk Plus was also featured in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyses 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.
