As part of its goal to meet customer needs and expectations, the Higher Committee of Digital Government in Abu Dhabi has now launched ‘TAMM Mobile Solutions.
Comprising of ‘TAMM Van’ and ‘TAMM Mobile Service Centre’, and launched as part of ‘TAMM Cares’ initiative, it will further improve the quality of life in Abu Dhabi by providing its community with easier and more secure access to digital government services.
‘TAMM Cares’ is the umbrella under which the initiative has been rolled out. It aims to provide an extraordinary customer service experience to the residents of Abu Dhabi Emirate, especially senior citizens, people of determination, and key investors, so that they can access government services without the need to visit government entities or customer service centres.
This reflect the Abu Dhabi Government’s proactive efforts to offer its people a new generation of government services through technological innovations. This will ensure the delivery of high-quality public services suitable to the requirements and expectations of all segments of society.
‘TAMM Van’ is a solution for people of determination, senior citizens and residents, and others who cannot visit TAMM service centres. Through ‘TAMM Van,’ they can complete their government services at the comfort of their homes or any place convenient to them. They can easily request the ‘TAMM car’ by calling the Abu Dhabi Government Contact Centre at 800-555 and a team of professionals will quickly respond to their requests.
Bringing government services closer to Abu Dhabi community to save time and effort, ‘TAMM Mobile Service Centre’, especially targets those who are living in remote locations. It aims to provide TAMM’s services and experience to a wide segment of the Emirate’s population.
Ali Rashid Al Ketbi, Chairman of the Department of Government Support – Abu Dhabi, said: “TAMM Mobile Solutions aim to reach various segments of society in Abu Dhabi and engage the public in creating their own government experience. Through the newly launched initiative, we can extend a new generation of digital services in line with our commitment to improve government efficiency in the emirate.”
Al Ketbi added that the TAMM Mobile Solutions were aligned with the Abu Dhabi Government’s objective aiming to further raise the standard of living in the emirate through service excellence.
Dr Mohamed Abdelhameed Al Askar, Director-General, Abu Dhabi Digital Authority (ADDA), said: “The launch of ‘TAMM Mobile Solutions’ comes as part of TAMM ecosystem’s proactive approach that aims to facilitate faster access to government services in the emirate in cooperation with all government entities.
“We seek to increase the quality of life in Abu Dhabi by providing citizens and residents of Abu Dhabi with innovative digital solutions and adopting new methods of delivering world-class services. It will not only save time and effort, but it will also enrich the experiences of all community members.”
Al Hudayriat Island, a popular destination in the emirate, will be the first place to embrace ‘TAMM Mobile Service Centre’ to be followed by other locations soon. The Centre includes a waiting area, a one-on-one assistance corner, and a self-service area where customers can conveniently and quickly complete their transactions. It also offers a ‘Drive-Through’ service to enable individuals to avail of government services without leaving their vehicles.
