Digital Dubai’s flagship app, DubaiNow, was highlighted as prominent use case for people-centric innovation during the opening keynote of the Gartner IT Symposium/Xpo 2021 – the largest and most prominent international event of its kind that brings together leading executives from across the global IT sector.
The showcase at the Symposium shed light on the DubaiNow application as an example of collaborative success for more than 30 government and private sector entities in offering top-quality city services for Dubai’s citizens and residents, allowing them to easily avail over 130 services from a single platform.
Chief Technology Officers convened at the Gartner IT Symposium/Xpo 2021 to discuss leading strategic and tech developments that are driving the digital transformation process and enhancing its role in shaping the future of IT and business. The DubaiNow app was named as one such development; the all-in-one platform for city services is a global success story and a powerful digital solution that makes people’s lives easier and happier in Dubai.
Statistics compiled by Digital Dubai revealed that the DubaiNow application set a record in total amounts collected through transactions – processing 7 million transactions worth AED4 billion in the last two-year period. This reflects the growing confidence users have in the app as an easy-to-use and reliable government service platform in Dubai.
The figures also reflect how Dubai’s robust digital infrastructure was prepared not only for ensuring business continuity but also for the accelerated digital adoption the emirate saw following the onset of the pandemic. DubaiNow is an example of the vision of the emirate’s leadership to embrace innovation as the key driver of development and the comprehensive initiatives it has taken to enhance its future readiness.
Hamad Obaid Al Mansoori, Director General of Digital Dubai, said: “Since its launch in 2015, the DubaiNow application has embodied the concept of ‘customer centricity’ and teamwork, the latter of which saw teams from various government and private sector entities come together to develop the app. This, in turn, reflects our commitment to integrating and connecting different city entities on a single, streamlined digital platform.
“I am confident that the team who made this success happen is well on its way to bigger accomplishments that will firmly position Dubai as a global capital of innovation.
“The tremendously positive international feedback we have received regarding the DubaiNow app is a reason for us all to be proud. We are always happy to see Dubai’s success stories inspiring others around the world, further advancing the UAE’s global standing.”
DubaiNow was launched to make life easier for customers and enhance their wellbeing, providing them access to all city services through one application. The number of entities taking part in the initiative has grown significantly in the past few years, as did the number of services available on the app.
Users can now avail over 130 services from more than 30 government entities and private companies, covering 12 different categories: bills, mobile, driving, housing, residency, health, education, police, travel, Islam, donations, and general. DubaiNow’s contactless city services reduce the number of times individuals need to visit customer service centres annually from 23 to just nine.
