Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is highlighting the ecosystem of Avaya Experience Builders this week at its Engage 2021 user conference.
A global network
Avaya Experience Builders align the company’s services, partners, technology developers, customers and citizen developers in an extensive global network designed to help enterprises build better experiences for employees and customers, when a one-size-fits-all solution is not sufficient.
Avaya Experience Builders makes it easier for businesses to build and deliver customised experiences by providing co-development support, including existing or completely tailored experiences, or technology to compose their own.
Wide ranging opportunities
Avaya Experience Builders span a wide range of markets and use cases, including:
- Quantiphiis an Experience Builder specialising in Google Cloud Contact Center AI (CCAI) services for transforming the experiences of customers and staff across a number of verticals including healthcare, financial services, retail and more
- ConvergeOne is a proven, services led cloud solution provider that utilises its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose.
- Clemson University is one of the leading public research institutions in the U.S. and an Experience Builder leveraging Avaya OneCloud collaboration capabilities to create an exceptional digital learning experience for students and faculty. Developed pre-pandemic but accelerated due to the need for remote learning, the platform has been embraced by students and is being expanded for modern computational biology training activities.
- SpinSci is focused on digital healthcare solutions through a comprehensive set of patient access workflows. The company serves over 100 Fortune 500 companies and over 50,000 clinical and non-clinical agents. SpinSci’s cloud-based Electronic Health Record (EHR) integration drives context-based care management to health systems by leveraging Avaya OneCloud CPaaS and CCaaS.
- Journeyis the developer of a patented, trusted identity platform and network enabling highly secure, privacy-preserving customer experiences in establishing identity in the contact centre. The Journey digital trusted identity platform, integrated with Avaya OneCloud CCaaS offerings, enables enterprises to onboard, authenticate, interact and transact with customers in a secure and simple manner leveraging sensors and tools in smartphones or laptops. With its use of facial, voice and device biometric technologies and more, Journey can authenticate users with 99.9999% accuracy in less than two seconds.
“We have tens of thousands of partners, over 150,000 developers, plus more than 100,000 customers worldwide, and the ambition to ensure every citizen developer can build experiences with the Avaya OneCloud platform. Avaya OneCloud and the innovation Experience Builders are delivering every day are creating stronger brands, changing entire industries, and in many cases improving lives,” said Simon Harrison, Senior Vice President and CMO, Avaya. “Experience as a Service is what we can provide enabling Experience Builders around the world to compose and wrap solutions around their own customers, tailored to every use case and every user. Avaya ENGAGE 2021 is the showcase for these innovators to tell their stories, and we embrace these partners who are changing the game.”
Avaya is providing demos of Avaya Experience Builders innovation at the annual Avaya Engage user conference in Orlando, Florida this week.
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Avaya recently called upon its partners to seize on opportunities presented by the pandemic-inspired focus on customer and staff journeys to create lasting impacts.
