Help AG, the cybersecurity arm of Etisalat Digital, has launched “Help AG as a Service,” a service-centric model that provides comprehensive cybersecurity offerings that customers can use “as a service” based on state-of-the-art platforms and tools.
Service-centric model
Help AG as a Service is the culmination of the company’s transition from technology delivery to a service-centric model, which has placed it in the best position to offer the entire lifecycle, from ‘Assess’ to ‘Defend’ to ‘Respond,’ as a service to customers.
With Help AG as a Service, customers are provided best-of-breed services, irrespective of underlying technology or deployment models. Driven by its vision to offer the highest level of protection and user experience, Help AG delivers future-ready services in terms of people, processes and technology, on an MRC/PAYG model.
Commenting on the launch, Stephan Berner, Chief Executive Officer at Help AG, said, “Help AG has been one of the region’s most experienced and trusted cybersecurity partners for more than 16 years, and with the launch of Help AG as a Service, we are truly cementing our place as a pioneer in the regional cybersecurity industry. The future of cybersecurity will be service-led, and Help AG is at the helm of this evolution.”
Under Help AG as a Service, customers also benefit from SLA-based offerings; cybersecurity expertise on demand, wherein Help AG’s experts work as an extension of the customer’s team; and elastic capacity based on the customer’s needs.
Standardisation
Help AG has already standardised many of its services, including 24/7 Threat Monitoring, Detection and Response, and it has applied automation to several existing services, including its Managed Advanced Web Application Firewall (AWAF) service and Secure Access Service Edge (SASE) offerings, namely Cyber Edge X and the Help AG Secure Private Access Service (HPA). Other best-of-breed services offered by Help AG include Penetration Testing, Red Teaming, Security Awareness, Compromise Assessment, Managed Security Controls, Digital Risk Protection, SMB Security Offerings, Always-On DDoS Mitigation, Security Bundles with Service Providers, and Secure Cloud Offerings.
Help AG continues to invest in developing its capabilities to provide a 360-degree portfolio of cybersecurity services to customers with round-the-clock availability. The company provides in-country, compliant security infrastructure; capability and agility in the cloud; optimisation-driven service delivery; in-house digital forensics and incident response; automated threat hunting and cyber threat intelligence under its Security Operations Center (SOC) services; and a dedicated team of security researchers with 110+ zero-day findings to its credit.
