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Mimecast Limited, an email security and cyber resilience company, today announced it has been named a 2021 SoftwareReviews Champion in two categories: Secure Email Gateway -Enterprise and Data Archiving. SoftwareReviews, a peer review platform, is a source of expertise and insight into the enterprise software landscape and client-vendor relationships.
Two wins
Mimecast Email Security with Targeted Threat Protection and Mimecast Cloud Archive were recognised as Emotional Footprint Champions in their respective 2021 SoftwareReviews categories. For Emotional Footprint Reports, SoftwareReviews evaluates customer relationships with a company using a net promoter methodology. These ratings are collated through detailed questions about working with the vendor.
“The vendor relationship, what we call the Emotional Footprint, has never mattered more than during the pandemic,” said David Piazza, president, Software Reviews. “Over the past year, the gap between top and bottom-ranked vendors grew by 25% as organisations honed-in on the vendors that provided the most value and exhibited the most flexibility with their services. We expect this upward trend to continue as the pandemic highlighted which vendors rose to the occasion to support their customers.”
Key findings
The reports highlighted the following points:
- Mimecast Cloud Archive and Mimecast Email Security were the most recommended cloud archive and secure email gateway solutions, ranking first out of nine and first out of six competitors, respectively.
- Mimecast benefits from category-leading customer satisfaction, rating Cloud Archive with a +96 Net Promoter Score and Email Security with a +87 Net Promoter Score.
- Both Mimecast Cloud Archive and Email Security received 85% and 84%, respectively in regard to customer satisfaction.
- 92% of users indicated that they valued Mimecast Email Security, with the solution leading the market with high scores in integrity and demonstrating altruism, trustworthiness and generosity with contract terms.
- 100% of Mimecast clients plan to renew their Cloud Archive software.
- In both categories, the company received top marks for its investment in the platforms and for helping customers to take actions to improve their experiences.
“Providing a high-value customer experience entails so much more than just supporting market-leading technology with superior customer service,” said Heather Bentley, senior vice president customer success and support at Mimecast. “It includes building customer-centric relationships, providing strong support, delivering simplified deployment models, and helping our customers generate immediate return on their investment. Most importantly, it means treating each and every customer experience as a true partnership. We strive to do each of these things every day, and these two ‘Champion’ recognitions by SoftwareReviews tell us our customers believe we’re getting it right across the board.”
Secure defences
Mimecast Email Security with Targeted Threat Protection is designed to defend against spear-phishing, ransomware, impersonation and other targeted email attacks by combining applications and policies with multiple detection engines and intelligence feeds.
In the Secure Email Gateway – Enterprise Category Report, SoftwareReviews noted, “With a continued release of new capabilities, Mimecast ensures your environment stays ahead of new threats.” One such capability recently announced by Mimecast is CyberGraph functionality. The product is engineered to use Artificial Intelligence to create an identity graph, which detects anomalies and leverages Machine Learning technology to help enterprise organisations alert employees to potential cyber threats.
Mimecast Cloud Archive is built to create a secure, central repository of email, files and other content by aggregating data across multiple platforms, allowing businesses to glean long-term insights through data archiving. According to SoftwareReviews, “Mimecast Cloud Archive has long set the industry standard for enterprise information archiving, helping to keep corporate knowledge available, protecting and preserving it, all while simplifying management and administration.”
Mimecast’s Brain Pinnock recently wrote an editorial about the threat ransomware poses to business for ITP.net.
