Conversational AI and text-based chatbot technologies company arabot announced that it has entered into a business development agreement with SolexPlus, a professional Business Process Outsourcing (BPO) company that provides an array of outsourcing services in customer care, consultancy, technical support, and process automation services in Saudi Arabia.
Through this agreement, arabot will help support SolexPlus provide an innovative process outsourcing experience for leading organisations in Saudi Arabia and across the region through an intelligent AI chatbot solution.
“With the rapid changes in business process outsourcing practices, this is easily one of the most exciting places to work in technology and dip into conversational AI,” said Hassan Nassar, Chief Operating Officer of SolexPlus.
“We’re excited to partner with a forward-thinking company like arabot to deliver innovative business process outsourcing and call centre services for our customers using an intelligent chatbot solution.
“At the core of SolexPlus is a focus on digitalisation and leveraging cutting-edge technology to empower our clients and their end customers to create innovative corporate solutions that can stand the test of time.”
Abdallah Faza, Chief Executive Officer and Co-founder of arabot, added: “This partnership is very timely. Many BPO companies are moving away from traditional customer service call centres to a more proactive customer support model with the help of a customer engagement tool, like chatbots.
“At arabot, we help businesses build award-winning experiences for customers across multiple industries and step up their digital capabilities by embracing chatbots, AI and intelligent automation. We’re delighted to be partnering with the team at SolexPlus and we are certain that this partnership will facilitate our expansion into one of the largest markets for our chatbot services and provide the springboard for further opportunities in the region.”
Founded in 2016, arabot is a high-tech company that specialises in cutting-edge conversational AI chatbots and text understanding technologies. Based in KSA with offices in UAE and Jordan, arabot works with leading brands around the world across many industries.
