ServiceNow, the digital workflow company, has announced that Amadeus, a travel technology firm, will use the Now Platform to accelerate and secure the migration of its operations to the public cloud. As part of a major transformational effort, Amadeus will leverage the Now Platform to enable its development teams to rapidly innovate and deliver a new way of working in the travel sector.
A shift in strategy
In the past Amadeus has relied on its own in-house tools and data centre to build and deliver critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other elements of the travel industry run their operations.
This move to the cloud represents a significant change in Amadeus’ core business strategy. Together with ServiceNow, and armed with the benefits of the cloud, Amadeus will scale and innovate across a business that helps connect over 1.6 billion people a year to local travel providers across over 190 countries, allowing them to better anticipating trends and customer behaviour.
Connecting an industry
“Our business goal to better connect and transform the travel industry is dependent on resilient infrastructure,” said Sylvain Roy, Senior Vice President Technology, Platforms Engineering, Amadeus “Through ServiceNow, Amadeus will be empowered to provide even better customer experiences, availability and choices, as well as operational excellence, resilience and efficiency. Leveraging ServiceNow’s solutions, Amadeus will benefit from seamlessly connected customer and service operations.”
Greater insight, flexibility and cost control
Amadeus has selected ServiceNow’s IT Service Management Pro (ITSM), IT Operations Management Enterprise (ITOM) and Customer Service Management Pro (CSM) solutions to:
- Control new processes and access real-time, 360° views on the performance of information systems. Through the Now Platform, insights can be shared across an organisation, from development through to customer support teams. Amadeus’ teams will have a full and shared view into cloud native architectures and microservices health, allowing them to better collaborate.
- Enable DevOps teams to autonomously bring innovation to the market faster via end-to-end automation capabilities, while offering automatic remediation capabilities.
- Leverage the financial benefits of the cloud by adjusting cloud consumption upon need, making infrastructure costs variable according to market needs, especially for travel bookings.
- Quickly adopt new ways of working such as chatOps, Site Reliability Engineering and Site Reliability Operations, migrating to the Infrastructure-As-Code world supported by ServiceNow.
“As a leader in the travel technology industry, Amadeus is demonstrating its ability to innovate and adapt and is always one step ahead.” said Yannis Daubin, Area Vice President & General Manager of ServiceNow, France. “ServiceNow is making the world of work, work better for people and is supporting accelerated automation at Amadeus. The Now Platform will enable Amadeus to achieve its business goals of providing the best digital customer service while increasing innovations for the future of travel.”
ServiceNow recently agreed deals with Netscout to offer improved triage abilities and Qualtrics to provide improved customer service tools.
