IBM has launched its Client Engineering team in Middle East and Africa (MEA) to drive innovation across the region by providing an enhanced customer experience, focused on co-creation, technical eminence and speed.
Located across four countries – UAE, Saudi Arabia, Turkey and South Africa, the IBM Client Engineering teams consist of designers, solution architects, data scientists, cloud engineers, security experts, business transformation consultants and more who work on the agile co-creation of IBM technology and Consulting solutions for their clients – all within six to eight weeks.
“As it becomes more critical than ever to innovate with technology, organisations across the Middle East and Africa (MEA) are looking for new approaches to doing business which enable them deliver digital transformation to address fast-changing consumer needs despite disruption,” said Saad Toma, General Manager, IBM Middle East and Africa.
According to IBM, the team of creators uses technologies such as cloud, data, automation and security to deliver solutions that address business use cases and challenges in industries such as government, financial services, telecommunications and travel and transportation among others.
In addition, the Client Engineering teams will have deep expertise in AI, automation, site reliability and security to help optimise business operations and improve client outcomes in the region.
Across the region, Client Engineering will also leverage access to the Global Industry Solution Centres and their expertise and solutions to advise clients across industries on solving their most critical business challenges at speed – including those clients in some of the most highly-regulated industries.
“With Client Engineering’s focus on co-creation and co-execution, these teams will ensure organisations across MEA overcome obstacles to modernise and transform – ultimately fast-tracking innovation and helping clients drive lasting, meaningful outcomes,” Toma added.
As Client Engineering teams’ engagements with clients will be varied based on their specific journey and teams will leverage design thinking methodology for client results. While some will work towards the creation of a Minimal Viable Product (MVP), other engagements will lead to a prototype which integrates features of a product or service or Proof of Technology (POT) designed to test whether a specific technology is a viable solution.
Teams will also engage, scope and deliver MVPs faster through accelerators for open hybrid cloud, data fabric, customer care, business automation, observability and security and build client journeys in automation, data & AI, AI applications and security.
“Our clients have been greatly challenged by the unprecedented disruption of COVID which increased demand, expectations, complexity and constraints. To truly come out stronger and resilient, organisations must invest in end-to-end transformation,” said Mohamed Behiry, IBM MEA Client Engineering Manager.
“The time has come for a different approach that leverages the latest open technologies in hybrid cloud and AI combined with agile methods which helps organisations test market fit quickly and expand solutions using real-time data – this is what IBM Client Engineering is set to do for businesses in MEA.”
