Technology company Avaya is working to reduce complexity associated with virtualising customer interactions through updates to its Avaya OneCloud product.
“Experience is everything today, and companies need to provide an entirely new level of responsiveness that adapts to the changing needs of customers and employees, even in the moment,” said Simon Harrison Senior Vice President and Chief Marketing Officer at Avaya.
Recent Avaya research with Ipsos indicates that based on their last interaction with a virtual agent, only one in three customers would recommend that business to others. This is because only 50 percent of them had their issue or concern resolved. This lack of success is due in part to the historical complexity of developing and delivering effective virtual agent solutions.
Avaya Virtual Agent removes this complexity, enabling organisations to deploy Avaya-designed, pre-built, cloud-based self-service agents instead of building them from scratch.
