The UAE is a forward-thinking country and a leader in terms of innovation in the Middle East. It ranked eighth globally in the Online Services Index – within the UN eGovernment Development Index in 2020 – underscoring its dedication towards moving to a more virtual world and speed tracking of digitalisation in governmental services and corporate affairs.
As more businesses embrace digital transformation (DX), the burden on IT mounts. According to a recent article in AIMultiple, 89 percent of responding organisations have already or will implement a digital-first business strategy. According to another report, DX spending will reach $1.8 trillion this year and $2.8 trillion globally by 2025.
IT could probably use Superman’s X-ray vision in today’s very complex network environments to secure the security and performance of critical networks and applications.
As more enterprises focus their attention on attaining DX, they are progressively shifting services to the cloud, whether it’s AWS, Microsoft Azure, Google, or Oracle cloud. To fulfil the demands of the digital marketplace, they are also using co-location services like Equinix and software-as-a-service (SaaS) solutions like unified communications as a service (UCaaS). Infrastructure complexity generates blind spots, emphasising the need for increased visibility to ensure service availability and performance everywhere. In order to assure a resilient hybrid work environment, it is important to choose the correct collaboration tools and prioritise the following:
Reliability and quality of voice services and UCaaS are business imperatives
In today’s increasingly hybrid workforce paradigm, the reliability and quality of phone services and UCaaS collaboration tools have become a business essential. Collaboration tools are vital to 93 percent of respondents in a recent Netscout poll, who said they are essential to their hybrid work policy. In the last 18 months, the same percentage of firms implemented new unified communications and collaboration (UC&C) tools and apps.
IT cannot resolve performance issues promptly without appropriate visibility into network voice and collaboration technologies. When numerous vendors are involved, the lack of visibility leads to more finger-pointing, slowing down the time it takes to resolve issues and a general inefficiency. With several monitoring tools in use, managing network and application performance becomes challenging, not to mention expensive.
Visibility without borders is key for modern infrastructures
Complete visibility across networks and applications—what Netscout refers to as Visibility Without Borders—is critical to ensuring the functionality of voice and UCaaS services. Modern infrastructures require all-inclusive solutions rather than point tools that focus solely on corporate data applications and need a separate tool for voice and video.
Smart Edge Monitoring and Analysis technologies must enable companies to gain insight into applications traversing hybrid cloud networks. Visibility is essential, whether the environment is on-premises, co-located, private and public cloud, SaaS, or a virtualised network.
Visibility Without Borders is critical for successfully debugging performance issues, obtaining total coverage to save time spent due to numerous vendors’ finger-pointing, and lowering expenses associated with using several non-integrated tools. IT can ensure the best user experience, no matter where employees perform their jobs. This can be done by having a single vendor for multiple monitoring needs, such as network and application performance management, and all applications, including voice, video, business data, SaaS, and UCaaS.
