ServiceNow has signed an agreement to acquire Hitch, an AI-powered skills mapping and intelligence firm.
Hitch will add a new layer of AI-powered skills insights to the Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning. Companies will be able to more effectively match people to projects – all from a single platform.
The acquisition comes at a time when employee experience matters more than ever. According to IDC, CEOs in North America believe that managing the talent skills gap is the biggest risk impacting business in 2022. Faced with high employee turnover and an accelerated pace of change, companies today are under immense pressure to attract, train, and retain a workforce that can respond to evolving business needs. With Hitch’s AI and ML capabilities, managers will be able to identify which employees are best suited for projects based on skills and interests.
“If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs,” said Gretchen Alarcon, vice president and general manager of HR Service Delivery, ServiceNow. “But skills management has historically been siloed, with numerous point solutions and fragmented processes that don’t work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work.”
ServiceNow will build Hitch’s capabilities into the Now Platform, beginning with its Employee Workflow solutions, where Hitch’s ability to boost employee engagement and productivity across the enterprise is a natural extension. ServiceNow also expects to later expand Hitch’s features across its portfolio for customer service, IT, and developers.
“AI-powered skills intelligence is the foundation for the future of work,” said Heather Jerrehian, CEO, Hitch. “Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.”
Together, ServiceNow and Hitch will help companies provide equal access to work and development opportunities, regardless of who an employee knows or how well they network.
“A productive and engaged workforce is the greatest asset of an organisation,” said Kelley Steven-Waiss, Founder, Hitch. “As we emerge from the pandemic and face the challenges of the Great Resignation, employee experience is the key differentiator to winning 21st century talent. ServiceNow will advance Hitch’s vision of creating the next generation of workforce and skills solutions.”
