UAE-based IT smart Facilities Management (FM) solutions company Hitek Services, has signed a two-year contract with Sudanese total FM company, TAD to digitalise North and East African FM markets.
In its first overseas venture, Hitek, which is part of the Farnek Group, will provide TAD with connected, automated and intelligent FM solutions which complement a leaner and more sustainable operational process, improving productivity while reducing energy consumption for building owners and managers.
A new WhatsApp AI chatbot will be rolled out as part of Hitek’s FM solutions for TAD.
Hitek’s solutions architecture and design, as well as its technical sales support, will transform TAD’s FM service offering into a fully digital and sustainable proposition by utilising Hitek’s CAFM suite.
This provides real-time visibility across various services and can also monitor, escalate and report dynamically through mobility, web portal and automated email reports. Hitek’s WhatsApp AI Chatbot provides connectivity to onsite project teams wherever they are, through an integrated mobile CAFM, streamlining service requests and once complete an automated closure notification.
“TAD has a workforce of over 1,500 employees spread over vast areas, particularly in Egypt and East Africa and Hitek’s CAFM will offer TAD a distinct competitive advantage by digitalising, connecting and automating facilities management, using innovative technologies that integrate people, process, assets and facilities logically and seamlessly,” said Javeria Aijaz, MD, Hitek Services.
“We are receiving enquiries for Hitek services from FM professionals right across the Mena region, who want to digitalise asset management, as well as monitor and control their assets and the performance of FM service providers. The FM market throughout Mena is becoming more informed of how properties can be maintained in a more efficient and cost-effective manner, which is creating exceptional demand for digitalised day-to-day operations,” added Aijaz.
