At GITEX Global 2022, global communications and collaboration solutions innovator Avaya is showcasing is latest solutions aimed at helping customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.
The event will see the company demonstrate how organisations can harness cloud innovation to improve business resilience amidst today’s challenges to operations, from global supply chain issues to staffing shortages.
Attendees will experience this “innovation without disruption” theme through a range of vertical-specific use cases that demonstrate how the Avaya OneCloud experience platform can enable organisations to deliver seamless customer and employee experiences without the need for wholesale technology refreshes that disrupt existing operations.
“Organisations are competing in an experience economy, and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Nidal Abou-Ltaif, President, Avaya International.
“With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers.”
At GITEX 2022, Avaya will showcase how “Innovation without Disruption” enables organisations to roll out advanced capabilities to address customer and employee needs – while safeguarding the stability of their existing operations.
Avaya will also demonstrate how its innovations can build the link between the metaverse and the real world, highlighting how the metaverse can be a communications channel between contact centre agents and customers.
The company will also underscore how it will enable companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
Among other highlights include Avaya’s AI and analytics solutions and how they apply to improving customer experiences, public safety and more.
Avaya will also host a number of technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud ecosystem to elevate employee and customer experiences with minimal disruption.
