Acronis has announced strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation, and innovative developments including the addition of Machine Intelligence (MI) to its Advanced Management solution.
Together, this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data, and applications are up and running productively, safely and securely.
With the announcement of updates to its Advanced Management product following the recent release of its Acronis Cyber Scripting solution, MSPs will now have access to a comprehensive, proactive endpoint management solution that provides:
- Machine Intelligence-based remote monitoring for continuous anomaly detection that is automated, adaptive and doesn’t require manual threshold setting.
- Fail-safe patch management via rollback from automated backups in the event a patch fails.
- Multi-vendor, prediction-based hard drive health monitoring.
- Several Remote Desktop developments allow performance over slow networks, user and admin initiation, and added platform support for macOS and Linux.
- Enhanced security protections on remote desktop and Cyber Scripting employing two-factor authentication (2FA) and a new protocol using 2-way AES to prevent management tools from opening new vulnerabilities.
These new capabilities work in combination with the broader Acronis platform that spans across security, backup and disaster recovery products, ensuring that MSPs and their clients meet expectations.
In addition to improving IT management tools, the Acronis Advanced Automation is bringing native business automation onto its platform to help its MSP partners integrate their back-office functions with the delivery of Acronis-based services, like endpoint management. The new features include:
- Billing automation with support for consumption-based services
- SLA tracking, reporting and technician performance
- Support ticketing system
- Automatic, granular per-tenant tracking of billable and non-billable time
- Operational and profitability reporting & dashboards
- Support for multiple languages
- Centralised control and visibility from the Acronis console
By combining the automation of services enabled by Acronis Advanced Management and other Acronis solutions with the power of business automation, MSPs will now be able to more efficiently scale effective services across their clients, integrate their support ticketing for faster response, transparently show their clients which services were delivered, review SLAs, and then review their staff utilisation rates, performance and revenue forecasting are in alignment to ensure both their business margins and customer expectations are met continuously.
Acronis will be releasing these new products and features starting with an Advanced Management update of Remote Desktop in December, and both the machine intelligence monitoring and new Advanced Automation product arriving in Q1-2023.
