In today’s complex technological landscape, organisations rely on a multitude of isolated systems to integrate various technologies. However, this dependence on siloed systems often exposes security vulnerabilities that can pose significant risks to the integrity of sensitive data and operations. Recognising this pressing challenge, Help AG, a managed security services provider (MSSP), has launched an innovative platform known as UNIFY.
In a recent interview with edge, Help AG shared insights into their approach to address the complexity and challenges faced by enterprises in managing multiple security technologies. Help AG’s strategic focus on delivering consistent services, enhancing user experience, and driving operational efficiencies led to the development of UNIFY. It is an integrated platform that aims to provide a comprehensive and unified service experience for customers while ensuring compliance with data regulation laws in different countries.
Help AG recognises the evolving cybersecurity landscape and the need for a shift from point product-based solutions to outcome-based services. Rather than merely offering products, Help AG now focuses on delivering services that provide tangible outcomes for customers. This transition includes the adoption of automation, collaboration, and visibility as key pillars to streamline operations and enhance cybersecurity practices.
“Help AG is the largest MSSP in the region, serving around 500 large enterprise and government customers. Managing 25 to 30 security technologies creates complexity, a common challenge for MSSPs worldwide. To ensure consistent service delivery, we developed an integrated platform that unifies all our services, providing a seamless and elevated customer experience. This approach enhances operational efficiencies and allows us to deliver a unified service experience across our portfolio,” said Sumit Sharma, Business head, Strategic Services at Help AG.
Help AG’s UNIFY platform enables the automation of threat identification and remediation, allowing for rapid response times and effectively stopping attack vectors from spreading throughout an organisation’s environment. By leveraging technology and automation, Help AG empowers customers with the ability to swiftly address and neutralise security threats.
Nikola Kukoljac, Director, Solution Architecture at Help AG, said, “Help AG offers a range of services, which focuses on automation, collaboration, and visibility. Through automation, we can quickly identify and remediate attacks, stopping their spread. Our communication methods are tailored to the region, ensuring fast and effective interactions with customers. We provide visibility by managing multiple security controls and presenting data in a clear manner, even for non-technical stakeholders.”
Help AG recognises the importance of effective communication, particularly in a region where traditional means like email may not suffice. UNIFY addresses this by ensuring prompt and efficient customer notifications in the event of a security incident. This collaborative approach strengthens the partnership between Help AG and its customers, allowing for swift response and resolution.
The unified platform offers improved visibility by presenting data in a format that is easily understandable for decision-makers. This enhances transparency and allows organisations to make informed decisions and demonstrate compliance with data regulations. They plan to launch UNIFY in each country to provide customers with the same end-user experience while adhering to specific data regulation laws.
Help AG’s journey towards a service-centric business model, supported by the innovative UNIFY platform, demonstrates its commitment to delivering enhanced cybersecurity services. Through automation, collaboration, and improved visibility, they empower organisations to mitigate threats effectively, communicate efficiently, and make informed decisions.
