Generative AI is finding its foothold in the workplace in the UAE. Close to 40 per cent of UAE workers are implementing, experimenting with GenAI, as compared to the 28 per cent of workers globally. As discovered by the Salesforce’s generative AI snapshot research titled “The Promises and Pitfalls of Generative AI at Work”.
Of the 40 per cent of the workers, close to 79 per cent stated GenAI makes them more productive, and close to 74 per cent said it increases their levels of engagement at work. However, the study found that businesses’ polices and training around GenAI are yet to be clearly defined.
The survey discovered 52 per cent of UAE workers have not received or completed generative AI training. Even so, the situation among UAE employers compared favourably with their global counterparts, with nearly 7 in 10 global workers having never completed or received training on how to use generative AI safely and ethically at work.
Workers globally also noted that their employers’ generative AI policies are either non-existent or are not clearly defined. In the UAE, 64% of workers say their companies do not have clearly defined policies for using generative AI at work.
Given employees’ surging use of AI, the survey demonstrates that businesses should take steps to ensure that generative AI is implemented effectively, safely and ethically.
Thierry Nicault, Area Vice President and General Manager, Salesforce Middle East, said in a press note shared by the company: “AI is increasingly essential to achieving efficiency and innovation in organisations across all sectors. However, to achieve their aims, companies must invest in safe, ethical, and trusted generative AI tools. It is imperative that organisations stay ahead of the curve and invest in the right technology, offer training, and implement clear policies that help to foster career growth, trust and an understanding of the ethical use of AI within their business environment. This will lead to yet greater productivity and employee satisfaction, while helping to ensure that AI investments reach their full potential.”
