In a career spanning over two decades in the banking sector, Tomas Skoumal has consistently championed the transformative potential of technology and artificial intelligence (AI). His global journey—from the Czech Republic to Dubai, China, Bahrain, and beyond—culminated in the birth of Dyna.AI, a cutting-edge AI solutions provider headquartered in Singapore.
The inception of Dyna.AI traces back to Skoumal’s tenure in China, where he spearheaded the implementation of a rudimentary voice bot to manage customer calls. “This significantly reduced operational costs and improved efficiency, particularly during peak times like Chinese New Year, highlighting AI’s potential in automating repetitive tasks and enhancing customer service,” Skoumal recalled.
A subsequent stint at Standard Chartered in Singapore further crystallised his vision for Dyna.AI. Although less fulfilling, the experience galvanised Skoumal to pursue his dream of creating a comprehensive AI solution.
“With unwavering support from ex-colleagues and partners, I launched Dyna.AI. Our goal was clear—to integrate voice bots, chatbots, and digital humans for sales, collections, and customer service,” he added.
Dyna.AI quickly became a leader in AI-driven solutions, empowering businesses worldwide. Despite its Singaporean roots, the company has expanded its global footprint, with sales offices in Mexico, Indonesia, the UAE, and, notably, a larger office in Riyadh.
“Our journey in the Middle East began with introducing our Arabic-speaking communication platform,” Skoumal noted. Recognising the region’s significant demand for Arabic language solutions in fintech, Dyna.AI developed and showcased a large language model in Arabic at the Dubai FinTech conference—a strategic move to cater to the region’s specific needs.
“Developing a model in Arabic was both effort and cost-intensive, requiring extensive data for training. However, it positioned us uniquely in the market, enabling us to communicate effectively with Arabic-speaking customers and meet the growing demand in the region,” he explained.
Dyna.AI leverages advanced systems, analytics, and AI-based solutions to enhance efficiency and effectiveness in risk management and audience operations. “Our focus on cutting-edge techniques fosters business innovation and drives transformation across various sectors,” Skoumal emphasised.
With a global presence spanning Asia, the Middle East, America, Europe, and Africa, Dyna.AI serves a diverse clientele, including traditional banks, digital banks, fintechs, insurance firms, and other businesses. The company’s leadership team boasts extensive experience in financial services, data analysis, and AI, with many executives having held significant roles at esteemed institutions such as Standard Chartered Bank, Citibank, JP Morgan, and FICO.
Customer needs and commercial viability have shaped Dyna.AI’s evolution. Initially, there was reluctance to adopt AI for servicing calls, but its success in sales and collections proved its worth.
“Our product development process involved extensive A/B testing to ensure the effectiveness of our models. The main challenge in servicing calls is that the customer initially controls the narrative, requiring the AI to understand and respond appropriately quickly,” Skoumal elaborated.
Customer feedback has been instrumental in refining Dyna.AI’s solutions. “While customers appreciate the efficiency of AI for sales and collections, they still hesitate to use it for complex servicing calls. This feedback has driven us to enhance our models, focusing on minimising response times to under half a second to ensure a natural interaction experience,” he added.
Dyna.AI addresses the need for a comprehensive, integrated solution for customer interactions across various channels. The platform’s ability to integrate voice bots, chatbots, and digital humans with innovative decision tools optimises labour and operational costs. This holistic approach enables companies to automate up to 95 per cent of customer interactions, significantly reducing the need for human intervention in repetitive tasks.
The solution is particularly beneficial for financial institutions but also applies to sectors such as telecommunications and travel.
“Our approach is to offer a full suite of communication tools supported by smart decisions and scoring systems that enhance the effectiveness of customer interactions. This makes us unique in the market,” Skoumal noted.
Dyna.AI plans to establish a strong presence in the Middle East, with engagements already underway with potential customers in Dubai, Riyadh, and Oman. The goal for the next six to 12 months is to secure two to three customers in each region, leveraging word-of-mouth recommendations to expand their footprint.
“Additionally, we are exploring opportunities beyond the financial sector, targeting industries such as telecommunications and travel with large customer bases that can benefit from our AI solutions. Our long-term vision is to become a leading provider of AI-driven communication solutions in the Middle East, helping companies transform their customer interactions and operational efficiency,” Skoumal concludes.
