In its 2024 IT Trends Report, AI: Friend or Foe? Solarwinds found that while there is a near-unanimous desire to adopt artificial intelligence (AI) technology, few respondents have confidence in their organisation’s readiness to integrate AI. Primarily due to limitations in data, infrastructure, and security concerns.
The report is based on a survey of over 700 IT professionals, 297 of whom are in the EMEA region. Specifically on the respondents from the EMEA, the report found that there is a growing interest in adopting AI technology, close to nine out of 10 are already using or planning to use AI, concerns remain about data quality, database infrastructure readiness, and—above all else—security and privacy.
Overall, the industry’s sentiment reflects cautious optimism about AI despite the obstacles. Almost half of IT professionals (43 per cent) want their company to move faster in implementing AI despite costs, challenges, and concerns. Still, only 34 per cent are very confident that their company’s databases can meet the increased needs of AI. Moreover, only a third (33 per cent) are very trusting of the quality of data or training used in developing AI technologies.
“While talk of AI has dominated the industry, IT leaders and teams recognize the outsize risks of the still-developing technology, heightened by the rush to build AI quickly rather than smartly,” said Krishna Sai, SVP, Technology and Engineering at SolarWinds.
“With the proper internal systems in place and by prioritizing security, fairness, and transparency while building AI, these technologies can serve as a valuable advisor and coworker to overworked teams, but this survey shows that IT pros need to be consulted as their companies invest in AI,” added Sai.
The report unveiled significant insights into EMEA IT professionals’ perspectives on AI, including:
- Distrust of data powering AI: Only a third (33 per cent) of respondents trust the data quality and training used in AI technologies. They rank data quality as a major barrier to AI adoption, superseded only by security and cost. Because of this, today’s IT teams see AI as an advisor (34 per cent) and a quiet intern (20 per cent) rather than a solo decision-maker.
- Privacy and security concerns are barriers to AI adoption: Respondents overwhelmingly named privacy and security concerns the most significant barrier to AI integration. When asked about their challenges with AI, four out of 10 (39 per cent) respondents said they’ve had negative experiences. Of those, privacy concerns (42 per cent) and security risks (39 per cent) were among the top three most often cited as the reasons why.
- AIOps drives efficiency and productivity: IT pros cited AIOps as the AI technology that will have the most significant positive impact on their role (28 per cent), ranking above large language models and machine learning. More than a third of respondents (29 per cent) said their companies already use AI to make IT operations more efficient and effective.
- IT Pros call for government regulation: IT pros specifically call for increased government regulations to address security (67 per cent) and privacy (60 per cent). More than half of respondents also believe government regulation should play a role in combating misinformation, as training AI models—including data quality—is a matter of ethics and security.
To ensure successful and secure AI adoption, IT pros recognize that organizations must develop thorough policies on ethics, data privacy, and compliance, pointing to ethical considerations and concerns about job displacement as other significant barriers to AI adoption. The SolarWinds report found that almost a third of EMEA organizations (31%) still don’t have these policies to guide proper AI implementation.
In keeping with SolarWinds’ history of working alongside the IT community and to address these concerns about the development of AI, the company recently unveiled its AI by Design framework, a new industry model for the ethical and secure development of advanced AI technologies.
AI by Design is built on four guiding principles: prioritizing privacy and security, focusing on accountability and fairness to eliminate biases, emphasizing transparency and trust, and ensuring simplicity and accessibility for seamless integration into workflows.
Built on the success of its Secure by Design initiative, the company believes that the new AI by Design framework will set a model for how the broader industry should approach AI. The company also recently announced its new SolarWinds AI generative AI engine, which was purpose-built using the AI by Design framework.
The company’s recent AI investments build on its longstanding commitment to helping modern IT teams embrace advanced technologies and navigate the emerging challenges of modern hybrid on-prem and multi-cloud digital environments. The company’s suite of observability, database, and service management solutions are designed to optimize today’s hybrid IT environments and simplify the lives of IT pros.
