ServiceNow has released updates to its Workplace Service Delivery solution to support employees and facilities teams in an increasingly hybrid work environment.
“The pandemic accelerated companies’ digital transformation efforts as they looked to create great experiences for their employees and customers,” said Blake McConnell, SVP of Employee Workflow Products at ServiceNow.
“Now companies need to leverage their digital transformation investments as they plan for a return-to-workplace that drives employee productivity and supports the hybrid workplace.”
ServiceNow gives employees a consumer-grade mobile experience to reserve workspaces, conference rooms and services and navigate workplaces. For businesses, ServiceNow’s Workplace Service Delivery solution provides the data and insights needed to better inform real estate costs and optimisation.
New features of Workplace Service Delivery include:
New reservation capabilities in the Workplace Reservation Management application: With many organisations prioritising workspace hoteling over permanent seats in the new hybrid work environment, employees need to be able to easily make reservations for workspaces and workplace services.
Workplace Reservation Management already makes it simple for employees to reserve workspaces, desks and conference rooms. New native mobile capabilities make it even easier for employees to request these spaces. The updates also improve the self-service experience for employees as they book workspaces with single-click reservation capabilities. Additionally, a new prompt feature recommends adding requests and services – like catering or room configurations – while making a reservation.
New space utilisation capabilities within the Workplace Space Management application: In the hybrid workplace, it’s critical that facilities teams have real-time access to data about space utilisation to efficiently design workspaces and maximise real estate investments. If facilities teams understand how many employees are coming into a workplace on a given day, month or year, they can make more informed decisions about the office layout, how many buildings or floors need to be open, how much food and drink should be available in a kitchen, and workplace cleaning schedules.
With the new space utilisation capabilities, the Workplace Space Management app provides facilities teams with a single solution to measure and define spaces as flexible or permanent and retire old spaces to optimise a company’s real estate portfolio.
Enhancements to the Workplace Space Mapping application: Many employees returning to an office may be unfamiliar with new office layouts, while others who were hired during the pandemic have never set foot in the office. New mapping enhancements help employees locate permanent or reserved workspaces, find and reserve conference rooms or workspaces near teams, and navigate their work campus with ease.
Enhancements to Workplace Reservation Management and Workplace Space Management are expected to be available in Q3. Enhancements to Workplace Space Mapping are available now.
