“Existing storage and backup devices are outdated and inefficient, and they do not comply with the organisation’s internal data protection regulations. We need to find a maintenance-free and user-friendly cloud backup solution to address the challenges of workload backup,” said Max Ding, Manager of the Information Department at Polaris Pharmaceuticals in Taiwan.
Headquartered in the United States, Polaris Pharmaceuticals is a multinational biopharmaceutical company specialising in comprehensive drug development and manufacturing. Its core research focuses on biotherapeutics designed to target tumour cells with metabolic variations. The company operates biopharmaceutical factories in California, USA, Chengdu, China, and Yilan Taiwan.
Max explained that the existing backup devices no longer receive software vulnerability updates, and the backup and restore processes are complex. Replacing them with a new generation of on-premises backup systems would require cGMP (Current Good Manufacturing Practice) certification, which would consume a significant amount of time, money, and manpower. Therefore, they actively sought a backup solution that combines cloud capabilities, requires minimal resources, and is easy to operate with full automation.
After evaluating various renowned software options and considering functional and budgetary requirements, Polaris Pharmaceuticals ultimately decided to collaborate with Synology. They adopted a stable, efficient, and reliable cloud and on-premises backup solution. This partnership offered more flexibility in device deployment and configurations, comprehensive backup functionality, high user-friendliness, and excellent cost-effectiveness, thereby realising the desired data protection mechanisms.
To address the diverse device and source requirements, how does Active Backup for Business enable centralised management and efficient backups?
Breaking down Polaris Pharmaceuticals ‘ data backup needs, they primarily revolve around two aspects. First, the organisation needs to retain multiple versions of data internally and store them in various on-premises destinations to ensure enhanced security. Second, previous backup solutions suffered from poor performance, making backup speed a key area for improvement in this case.
Starting with safeguarding data on local devices, Polaris Pharmaceuticals primarily utilises Synology NAS’s built-in, license-free backup solution, Active Backup for Business (ABB). ABB serves as a single backup platform, enabling centralised backup of diverse platforms within Polaris Pharmaceuticals, including Windows PCs, virtual machines, and physical servers. Through a unified management interface, ABB facilitates effortless backup scheduling, streamlining backup tasks and resolving the complexities of legacy systems’ configuration steps.
Additionally, ABB incorporates incremental backup and global deduplication techniques. It only backs up modified data blocks and determines whether the modified data has already been backed up. If the backup repository already contains the data, there is no need for redundant backup, accelerating the backup process while optimising storage utilisation.
Moreover, Polaris Pharmaceuticals had an additional backup requirement: securing email data on Microsoft 365 Exchange. They had previously encountered situations where incomplete information handover and accidental deletion of cloud data occurred when employees left the company. To address this, they needed a solution specifically designed for SaaS services. Synology C2 Backup was the ideal choice as it reduced hardware costs, automated backup scheduling, and provided remote backup capabilities.
How does Synology C2 Backup ensure the highest level of data security?
Firstly, Polaris Pharmaceuticals utilises C2 Backup’s automatic backup feature to designate daily backups of email data for all accounts within the same domain. Each backup task can be customised with multiple versions and retention rules, significantly reducing IT management costs.
Furthermore, C2 Backup offers a simple and transparent pricing structure. Polaris Pharmaceuticals only needs to subscribe to the required backup storage, with no hidden costs. Unlike many other cloud backup providers, subscription is based solely on the number of individual Microsoft 365 accounts, without the need to separately purchase additional cloud storage. This cost advantage allows Polaris Pharmaceuticals to accurately estimate all backup expenses and fully meet their budget requirements.
In addition to meeting IT management and cost expectations, Polaris Pharmaceuticals operates in the highly regulated healthcare industry, where protecting various types of information security and privacy is critical. C2 Backup, designed to safeguard the confidentiality, integrity, and availability of enterprise data, is the perfect choice for Polaris Pharmaceuticals. C2 Backup leverages a reliable and trusted underlying infrastructure, storing backup data in secure procedures and physical security measures certified with ISO 27001 and SOC 2 Type II, while strictly enforcing access controls.
Furthermore, considering the prevalence of data breaches resulting from compromised login credentials or various human errors, C2 Backup emphasises account permissions. Polaris Pharmaceuticals can ensure that only authorised personnel can access and retrieve data from the Synology C2 Backup. Additionally, multi-factor authentication (MFA) is implemented to enhance account security. In case of abnormal account activities, C2 Backup provides detailed login records, simplifying the investigation process. With audit log functionality, administrators have real-time visibility into all user activities, including file access, transfers, or downloads, enabling comprehensive insights into each user’s behaviour.
After adopting C2 Backup for Microsoft 365 email backup, Max remarked, “C2 Backup, as a cloud backup solution, has improved the inconvenience of traditional methods that required IT personnel assistance to back up emails.” Previous backup methods involved downloading user emails and storing them on traditional hard drives, which posed the risk of unencrypted backup and data leakage. With C2 Backup, once the backup plan is set, the system operates fully automatically, encrypting and storing data online, significantly reducing IT personnel’s workload and effortlessly protecting over 200 Microsoft 365 service accounts.
In conclusion, Max pointed out that Synology provides a comprehensive cloud and on-premises backup solution, offering secure and reliable encrypted connections, flexible custom plans, simplified configurations, reduced IT personnel burden, and features like administrator operation logs and audit logs. This solution meets their requirements for hybrid cloud and remote backups, ensuring data security without compromise.
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