Salesforce completed its USD 27.7 billion mega acquisition of Slack Technologies on Thursday.
A delighted Marc Benioff, Chair and CEO of Salesforce, said: “We couldn’t be more excited to have Slack as part of the Salesforce family, combining the No1 CRM and the trailblazing digital platform for the work anywhere world.
“Together, we’ll define the future of enterprise software, creating the digital HQ that enables every organisation to deliver customer and employee success from anywhere.”
The acquisition will help create digital HQ for success for clients from anywhere. Companies around the world have learned one thing over the past year—if you don’t have a digital way to connect with your employees, customers, and partners, you don’t have much of a chance of surviving.
Headquarters are no longer in Downtown Dubai or Media City – they are in the cloud. Every business – in every industry – has to optimise for a digital-first customer, employee, and partner experience.
Bret Taylor, President and Chief Operating Officer of Salesforce, added: “We’ve learned over the past year that the workplace isn’t snapping back to the way it was. Together, Slack and Salesforce Customer 360 will give every company in the world a single source of truth for their business and a single platform for connecting employees, customers, and partners with each other and the apps they use every day.”
Stewart Butterfield, Slack CEO and Co-Founder, said: “We have a once-in-a-generation opportunity to rethink and reshape how and where we work. Salesforce and Slack are uniquely positioned to lead this historic shift to a digital-first world. I could not be more excited for what’s to come.
“Salesforce and Slack coming together will help us become more connected, more productive, and more innovative so we can better serve our clients.”
Salesforce and Slack are already making a huge difference. IBM’s 380,000 employees are working together in Slack, with numerous workflows across Salesforce Sales Cloud and Service Cloud powering customer success across locations and time zones.
“We are obsessed with continually delighting our clients, and offering them the best experience and value across every interaction,” said Arvind Krishna, Chairman and CEO of IBM. “Salesforce and Slack coming together will help us become more connected, more productive, and more innovative so we can better serve our clients.”
This is a once-in-a-generation opportunity to rethink and reshape everything about work. That’s exactly what the combination of Salesforce and Slack is all about—creating the business operating system for the new world of work.
With the world’s No1 CRM, companies can sell, service, market, conduct commerce, and more from anywhere. Slack has transformed the way companies work with its trailblazing digital platform for business communication, which is used by millions of people around the world and enables entire organisations to work far more efficiently and effortlessly.
Together, Salesforce and Slack will deliver the Slack-first Customer 360 that gives companies a single platform for connecting employees, customers, and partners with each other and the apps they use every day, all within their existing workflows.
The combination of Salesforce and Slack also brings together two of the software industry’s most dynamic communities, creating an open and extensive ecosystem that will deliver the next generation of digital-first apps and workflows for business.
