Managed internet service provider Expereo has launched its brand-new 10,000 sq.ft. Customer Support Excellence Centre in Dubai.
The Centre represents Expereo’s latest expansion of its presence in the UAE. This complements the company’s global Customer Support presence in the Philippines and Buenos Aires, supported by expert Network Engineering Centres in the Netherlands, France, and USA.
The latest UAE Centre will house more than 100 talented experts from 18 different nationalities speaking 32 languages, ensuring a truly global customer experience and quality of service across Expereo’s global Internet and cloud access supplier base.
Boasting state-of-the-art IT infrastructure, Expereo’s latest Customer Support Excellence Centre will operate fully cloud native with multilayered security controls.
Expereo’s environmental and social responsibility program has been a key driver in the planning and design. Decommissioned technology and legacy IT equipment are being donated to educational institutions within the developing world. The new Centre is designed to minimise energy consumption, eliminate single-use plastics, and improve employee well-being with facilities and air quality management.
Commenting on the new Centre in Dubai, Irwin Fouwels, CEO, said: “As we grow our suite of cloud fabric connectivity solutions and global enterprises accelerate the transformation to internet-based networking, we are committed to providing world class and truly global support capabilities; from initial architecture design, to deployment and support.
“To do so, we attract the best talent, and do so at scale. Over the last 18 months, we have adopted working-from-home policies balancing employee-wellness, customer experience and productivity. The addition of our new UAE facilities will allow us to so at scale, delivering on our ambition to provide an unrivaled customer experience.”
Raed Rached, Managing Director for Expereo Middle East, added: “The new Centre of Excellence will harness talent in pursuit of maintaining our customers’ mission-critical infrastructure and cloud applications.
“This follows Expereo’s strategy to empower, adopt, monetise and rapidly accelerate our customers’ transition to a cloud-based ecosystem. The new centre provides our customers with the ability to utilise next-generation connectivity and offers them unrivaled capabilities to prepare them for tomorrow’s challenges.”
