Key updates to the Riverbed Unified Network Performance Management (NPM) portfolio deliver greater application and network intelligence by extracting useful performance data via real-time packet analysis, without having to access packet details directly. The new additions deliver DNS insights and three new TCP metrics, resulting in faster remediation of common IT problems.
In-depth analysis
The updates were made to the Riverbed AppResponse 11.12 release, enabling organisations to deliver full stack network and application analysis, and helping to capture, store and analyse all application interactions as they cross the network. AppResponse can speed problem diagnosis and resolution, allowing organisations to resolve problems quickly and provide a greater digital experience for end users.
“Our goal is to support organisations striving to build high-performing, hybrid workplaces. In our recent Riverbed | Aternity Hybrid Work Global Survey, while 97% of business and IT leaders are comfortable with employees working hybrid, 57% believe gaining visibility is even more challenging in a hybrid work environment,” said David Winikoff, Vice President, Product Management at Riverbed | Aternity. “The latest release of Riverbed AppResponse is targeted at relieving many of the everyday network issues organisations are experiencing with Zoom and Microsoft Teams, as well as common DNS and TCP issues to make the network safer and employees more productive.”
Enhanced visibility
As hybrid workplaces become increasingly common, video usage has grown significantly, and has become a mission critical application to drive team collaboration and greater overall productivity. Video solutions are bandwidth intensive and often suffer from performance issues, especially when users are working from low-bandwidth home networks. To address this issue, Riverbed AppResponse added full visibility into all Zoom and Microsoft Teams media, voice and video.
The AppResponse Unified Communications Analysis (UCA) module now auto-detects Zoom and Microsoft Teams media streams, enabling organisations to better support audio and video traffic and surface the full complement of quality metrics, such as MOS-CQ, MOS-V, jitter, packet loss, new channel rate, and more. These new details will allow IT to quickly diagnose video and call quality issues for end users, ultimately providing a better collaboration and user experience.
“Accelerated digital transformation initiatives have created highly distributed application and worker environments that have resulted in significantly more complexity for operations teams. Organisations need to focus on leveraging management solutions that drive greater operational efficiencies and enhance customer experiences – especially for remote or hybrid workers,” stated Bob Laliberte, Principal Analyst, ESG. “Riverbed AppResponse simplifies troubleshooting efforts in these complex, distributed environments and provides the requisite visibility into popular unified communication and collaboration solutions to ensure optimised experiences.”
New DNS insights
To troubleshoot Domain Name System (DNS) performance and security issues, Riverbed AppResponse added three new DNS Insights to the Application Stream Analysis (ASA) Module, showing results for: all DNS servers; an individual server; and individual DNS transactions.
Improved TCP metrics
The new release improves Riverbed Transmission Control Protocol (TCP) analysis by adding TCP Receive Window, TCP Zero Window, and TCP Out-of-Order to the ASA module. These new TCP metrics enable NetOps users to diagnose serious issues without having to dive into the packets, simplifying analysis and shortening mean time to remediation (MTTR).
Riverbed | Aternity was recently recapitalised with an influx of USD 100 million.
