The Dubai Electricity and Water Authority (DEWA) has invested in Artificial Intelligence (AI) to innovate solutions, programmes and initiatives that improve the performance and productivity as well as promote the quality of DEWA’s services.
Digital DEWA, the digital arm of DEWA, is allowing DEWA to reshape the concept of a utility to contribute in creating a new digital future for Dubai, and disrupt the entire business of public utilities by becoming the world’s first digital utility to use autonomous systems for renewable energy and storage while expanding the use of AI and digital services.
“DEWA’s plans align with promising government strategies and plans, including the UAE Artificial Intelligence Strategy 2031, which aims to develop an integrated system that employs AI in vital areas of the UAE, and the Dubai 10X Initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which mandates the Government of Dubai to aid Dubai’s progress into leading the future by making it ten years ahead of other cities through government innovation and reshaping traditional frameworks. DEWA’s application of the latest innovative technologies has helped it achieve the best results globally compared to top utilities in Europe and the USA. The smart adoption of DEWA’s services reached 98.99% until the end of the second quarter of 2022. DEWA has completed the digital integration of more than 70 projects with government and private organisations,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
DEWA’s most prominent innovative solutions in using AI and the latest Fourth Industrial Revolution technologies include, Rammas which is DEWA’s virtual AI employee for customer service, Cyber Defence Centre which uses AI and Big Data for potential security risks, robotic process automation, and asset Performance Management app which manages key equipment at the Jebel Ali Power Plant and Water Desalination Complex using AI and cloud platforms.
In addition DEWA is utilizing AI in its Distribution Asset Criticality Ranking (DACR) digitise the criticality ranking of energy distribution assets for 34,000 transmission substations, as well as Automated Power Restoration Application which locates the technical fault, isolates the affected network sections, reconfigures the network and restores the electrical supply automatically and without human interaction. The list goes on.
