Global telecom solutions provider, Monty Mobile is showcasing its new innovative new all in one communication platform that enabled enterprises to manage customers’ communications more seamlessly and efficiently at Gitex 2022.
The all in one communications platform will enable a complete digital communication transformation, empowering businesses to increase customer service efficiency and provide a personalized interactive experience embedded directly into brands’ marketing touch points.
The platform allows seamless communication across 20+ channels, within a single cloud-based platform, accelerating real-time communication for 60 million+ users worldwide.
Monty Mobile’s analysis of more than 135,000 campaigns launched in 2021, yielded more than 610 million messages. Furthermore, the platform will deliver superior performance at lower costs, enabling the monetization of communication channels and resulting in improved outcomes and new revenue streams.
A sample of users reported a 300% increase in ROI and a 55% increase in efficiency and productivity, demonstrating the platform’s designed capability.
Hassan Mansour, CEO of Monty Mobile stated, “With the implementation of these new features, our platform will offer a more streamlined customer journey while guaranteeing communication success. By increasing customer engagement, this conversational messaging platform will help you transform your communication with customers digitally by utilizing the advanced channels and features supported via our solution. We’ve seen a 9.5% year over year increase in annual income for businesses that use our platform, compared to a 3.4% increase for companies that don’t. After this success, we are now introducing the updated version with up-to-date channels and features where customers can shop and pay via chat just by subscribing and using Monty Communication Platform integrations.”
Monty Mobile’s communication platform supports all major chat and messaging apps, such as WhatsApp, Facebook Messenger, Apple Chat, Telegram, Instagram, Twitter, Viber Business, Line, along with other channels including emails, and the no-code Chabot which is built over AI and automation easily managed by platform users. Businesses can benefit from added value services such as Video calls, agent management, Call center, and App center where they can integrate multiple apps on the platform like Salesforce, Dynamics 365, Q-ticketing, Zendesk, Teams, YouTube, Tokopedia, Play store and Skype.
The cloud-based user interface platform requires simple API integration, weaving easily into any technology platform and workflow.
