Dubai’s RTA has added new chatbot services. Now, the Roads and Transport Authority lets residents see right-of-way inquiries, temporary road service requests, and the status of vendors’ prequalification applications through its Mahboub chatbot.
The chatbot is bilingual in Arabic and English and works on various platforms, and work is ongoing to include various Arabic dialects, including the Gulf dialect.
“RTA has launched three services directed to the business community The first service is for inquiries about the violations of right-of-way rules and regulations,” said Mira Ahmed Al-Sheikh, Director of Smart Services, Corporate Technology Support Services Sector, RTA.
“The second service relates to the provision of a temporary road to land plots within the right-of-way in areas that have no asphalt roads. The third service is for inquiring about the status of prequalification of suppliers applications to inquire about the status of applications for prequalification of suppliers enabling them to be approved RTA suppliers.”
