ServiceNow has released ServiceNow Impact, an enterprise software solution that helps customers accelerate the return on their digital transformation investments. Built on the Now Platform, ServiceNow Impact combines AI‑powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalised digital experience.
A value gap
According to the company, The IDC estimates that more than three trillion dollars have been invested in digital transformation initiatives globally over the past three years, however, less than half of organisations implementing those projects have achieved the expected outcomes. Companies everywhere are feeling this “value gap” due to projects that do not effectively work together, the increasing need for companies to spend resources maintaining legacy solutions, and intensifying talent shortages.
ServiceNow Impact is designed to close the value gap with personalised recommendations and insights, technical support and preventative tools, role‑based training and certifications, expert coaching, and prescriptive guidance, all delivered in a digital experience.
“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. ServiceNow’s platform provides a single pane of glass to enable next‑generation business models,” said ServiceNow CEO Bill McDermott. “ServiceNow Impact is an intuitive, consumer‑grade mobile application that visualises the value from transformation investments in real‑time. Its impressive global demand proves nothing like this has ever been delivered in enterprise software.”
Value realisation
“Customer expectations have changed, and organisations are looking to derive greater value faster from their digital investments,” said Paul Greenberg, CRM industry thought leader and Managing Principal of The 56 Group. “ServiceNow Impact provides an innovative approach to value acceleration for its customers that raises the bar on the B2B customer experience in the industry.”
Available now, ServiceNow Impact is designed to assist customers at any stage of their digital transformation journey. Leveraging the Now Platform’s AI and recommendation engine, customers can use the platform to:
Personalise the digital transformation experience with peer and industry benchmarks, real‑time tracking, a value journey builder and AI‑curated content and recommendations.
Align innovation strategy to business outcomes to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal‑specific, fixed‑scoped offerings that can be activated as needed).
Amplify internal expertise with dedicated expert teams, partner collaboration, advisory sessions, and tailored training and coaching.
As part of ServiceNow Impact, the company also released a major update to its Now Learning training and certification platform offering on‑demand, instructor‑led, and custom training and certification programs.
ServiceNow provides a range of services, including improved customer relations platforms and enhanced triage support.
