The Mohammed Bin Rashid Housing Establishment has launched their services on WhatsApp, all geared towards making housing procedures easier and improving access to their services.
This move is part of their continuous commitment to enhancing the customer experience and strengthening communication channels with UAE citizens and beneficiaries.
Now, customers of the Mohammed Bin Rashid Housing Establishment can conveniently access a wide range of services through the new 24/7 WhatsApp service. This new addition aligns with the Dubai government’s larger initiatives to embrace new technologies and accelerate the digital transition.
Here’s a step-by-step guide to accessing the various services offered by the Mohammed Bin Rashid Housing Establishment through their new WhatsApp channel:
- Open WhatsApp on your device and search for the contact +971 (04) 2029444.
- Start a conversation by sending a message to the Establishment’s WhatsApp number.
- To log in, you have two options:
a. If you have a digital ID, provide the necessary details to log in.
b. If you don’t have a digital ID, request a one-time login code by providing your Emirates ID information. - Once logged in, you can perform the following actions:
a. Make a new housing request: Provide the required details and submit your request.
b. Receive payment approvals: Check the status of your payment and receive approval notifications. c. Request certificates: Specify the type of certificate you need and submit your request.
d. Track application statuses: Get real-time updates on the progress of your housing application.
e. Utilise a calculator: Access a calculator tool to assist you with housing-related calculations.
f. Contact Us: Use the ‘Contact Us’ feature to get in touch with the Establishment for any inquiries or assistance.
“Through the provision of services on WhatsApp, the Mohammed Bin Rashid Housing Establishment aims to unleash the potential of technology to provide a seamless service experience. By harnessing the power of innovation, we aim to simplify housing procedures and improve the quality of life of all beneficiaries of our services in Dubai,” said Talal Ali, Director of the Digital Transformation Department at Mohammed Bin Rashid Housing Establishment.
“With the new services, we open the door to new possibilities for customer engagement. The establishment continues to raise its excellence in providing sustainable housing services that meet the needs of its beneficiaries with a special focus on streamlining the customer journey.”
Moreover, beneficiaries can submit inquiries, complaints, and suggestions, and stay updated with the latest services offered by the establishment through the WhatsApp channel. It also provides various housing, financial, and business sector services.
This service not only contributes to Dubai’s goal of becoming a smart and sustainable city but also enhances the overall customer experience by offering a convenient and modern way to access government services. The mission of the Mohammed Bin Rashid Housing Establishment is to provide a high quality of life and foster social stability through sustainable housing services, flexible policies, strategic partnerships, and optimal resource utilisation.
