IT operations are becoming increasingly complex. At the same time, customers are demanding more than ever from vendors. Having a better behind-the-scenes view can help ensure customer needs are met, ultimately boosting a company’s bottom line.
Observability is the next step to transforming business operations. It provides greater visibility and measures an internal system’s status with the information provided by the system’s output.
This dual view of a system means that complex systems can be better observed and managed. As technology evolves and more of day-to-day business operations and daily life are driven by information technology, monitoring is no longer enough.
“Observability is basically the next step in managing infrastructure,” said Sasha Giese, Head Geek at SolarWinds. “We’re all familiar with monitoring infrastructure, but we feel the limits.”
Here are five reasons why observability—which looks to increase reliability, revenue growth, and security and compliance—is the next big thing in IT monitoring.
Better visibility means businesses can pre-empt problems
Moving from monitoring to observability means a business can view layers of information simultaneously. This enables better visibility, translating to more real-time information that can be used for decision making. Combined, this means businesses are empowered to see potential problems before they arise and ensure they’re corrected so the user’s experience isn’t impacted.
Easy to use
Companies may deploy up to 20 various IT solutions, and observability can help consolidate some of those tools, ultimately streamlining problem-solving. When a problem arises one observability tool can do the work of many other tools rather than relying on multiple tools to identify and fix an issue, making monitoring easier in a world where there are many moving parts.
Can cut costs
If one observability tool can do the job of five traditional tools, a business need only invest in a single observability tool designed to monitor metrics, traces, event logs, and user experience at the same time. And where IT budgets are being cut and headcounts are lowered, observability tools can be a lifesaver for IT departments that are strapped for cash.
Speeds up visibility
Looking at multiple layers at the same time means one thing for observability—it happens fast. With data linked, visibility improves, and ultimately, it enables businesses to see the bigger picture more clearly and more quickly.
Helps attract customers, boosting bottom lines
What’s the bottom line of observability? It helps businesses’ bottom lines. If a company can pre-empt problems before they arise to curate a customer experience where things happen immediately, they’re more likely to draw in and retain customers, and that means more business generation while cutting costs.
