As Kuwait pushes forward its digitalisation programs, technology is critical. A recent YouGov survey commissioned by SAP found that technology is vital for transforming citizens’ experiences.
Business transformation in the cloud, building resilient supply chains, and creating sustainable enterprises are the three main challenges companies face when adopting digital technologies, Badih Hakim, SAP managing director for Kuwait, said.
“In addition to Kuwait’s impressive progress and commitment in embracing technology to build a strong, diversified and sustainable economy, there are a number of global factors that are escalating the pace of digitalisation and making it an imperative for success across all sectors,” Hakim said.
When asked what the top-three priority areas for GCC government organisations’ digital investment were in 2022 and beyond, 67 percent identified enterprise resource planning, 65 percent human capital management, 53 percent core solutions, 42 percent customer experience, 41 percent predictive analytics, and 30 percent procurement.
Ahmed Al-Faifi, Senior Vice President, Middle East North, SAP said: “The current disruptions to markets from global factors including the geopolitical tensions and supply chain issues are creating ideal opportunities for enterprises to boost their efficiency and ability to innovate through technology, and there is strong evidence that most decision-makers recognise technology’s pivotal role.”
Other findings from the SAP-commissioned research that Al-Faifi said reflect the rapid changes taking place in the GCC are that the top-three emerging technologies respondents expect their organisations to prioritise in 2022 and beyond are: artificial intelligence and machine learning (71 percent), the Internet of Things (56 percent), cloud (52 percent), predictive analytics (44 percent), blockchain (39 percent), and robotic process automation (36 percent).
